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FAQ
Safety concerns
Quality concerns |
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FAQ - Safety concerns, Quality concerns
An Extreme Quality™ service
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Safety concerns
Quality concerns:
 | Concerns
(safety, quality)
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Q: How safe are my records?
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A:
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- Extremely safe.
Your records are handled with utmost care while at our studios by fully qualified
personnel. We clean each record carefully, and use only the finest quality
cartridges. We use the minimum amount of forces that will ensure optimum playback
and preserve the disk. The record is played only one time. Although we can not
control how the records are handled while in transit, we have not had any negative
reports. Play safe: get a professional to pack your recordings. |
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Q: Will you take good care of my records?
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A:
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- Absolutely. We deal every day with very unique recordings. Many recordings that come through our studios are beyond "rare and hard to find". They exist in only one copy, that can never be replaced. We take good care of all recordings we receive, and we'll take good care of your records. Please also read:
How safe are my records above. |
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Will your processing degrade the audio quality?
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A:
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- Special care is taken in
order NOT to degrade the audio quality. That is why each recording is individually
analyzed, and only the corrections that act on the noise (not on the music) are applied.
Even mint quality recordings sound better after small clicks and "vinyl
noise" are eliminated. If you are concerned about preserving the
high frequency content of you recording, write "Maximum High
Frequency Preservation" in the Special Instructions box of the Order
Form. If your LP has absolutely no noise of any kind, use the
"Transfer Only" service. |
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Q: Will you
erase my original recordings?
Will I get back my original recordings?
Will your processing damage my records?
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A:
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- Your original recordings
will not be erased. You will receive back your original recordings, along with the
new CD's. Our processing does not alter in any way the original recording. In
fact, you will receive back a record that is cleaner than when you sent it to us.
Your recording is played only one time. See the answer to Will
you take good care of my records? above. |
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- "Harshness" is
caused by cheap or improperly designed converters (analog to digital at recording, and
digital to analog in your playback unit). We use analog to digital converters of the
highest quality, specially designed for audiophile-grade work. Our CD's sound as
warm as the source LP's, with no added harshness or coloration (minus the vinyl noise,
crackles and pops). The quality of the converters in your playback unit is also
important. |
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Q: Can I send back
the transfers for a refund?
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A:
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- We do not
accept any unauthorized returns. Just as with any "special
order": "all sales are final". This statement is
meant to protect us from the very few, but harmful individuals who
occasionally try to abuse the system and get free transfers/restorations
from us. If a problem is detected please let us know. We will
look into the problem and if we find that we have made a mistake we will
be very embarrassed, apologize profusely
and immediately fix any mistake we have made at no
cost to the client. Our determination of "what is a
mistake" is final (this is also meant to protect us from the
same). If a recording is sent back to us with a perceived problem
for us to fix, but after analyzing the problem we do not find that we made
a mistake, we will charge a "Setup Fee" plus return
shipping. Since "all sales are final" and since we always
fix our mistakes there should be no credit card disputes.
Unfortunately we live in a litigious society. Some individuals attempt to get free work out of us by working the credit card as a tool for getting free services.
We conduct our business in a fair, competent and professional matter. Because of that we have NEVER lost a dispute yet.
Credit Card disputes introduced in spite of our terms and conditions will incur a non-disputable $60 fee per dispute dismissed by the credit card company (and ruled in our favor). This $60 fee will be charged when the credit card company rules in our favor, and is non-disputable. If the matter is escalated and requires arbitration, arbitration ruled in our favor by the Credit Card company will incur a $400 non-disputable fee per incident. This $400 fee will be charged when arbitration is ruled in our favor or when arbitration was requested, but subsequently forfeited by customer, and is non-disputable. |
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Click below and I'll take you
there!™
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Click above to enter the past...
(non java click here)
Extreme Quality™
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• • DVD Transfers
• • •
DVD Conversions
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Re-birth of
QUAD!
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DVD
CONVERSIONS |
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Extreme
Quality™ Video Transfers to DVD
Convert all your old video
tapes to DVD!
The quality of our transfers
to DVD is outstanding!
Our transfers
to DVD do not suffer from "generation loss"
problems. On the contrary!
REMEMBER: |
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TAPE |
DVD |
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- Short life:
Tape has a very limited life
- Wear: Each tape play shortens the life of the
tape
- Machines "eat" tape! |
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Long life: DVD's have a shelf life of over 100 years
- No wear: DVD's can be played back an unlimited number of
times |
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See DETAILS.
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• NEW
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• NEW
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• NEW
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New Formats Supported: |
• DVD
PAL
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Digital8 NTSC
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Hi8 PAL
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VHS SECAM
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• miniDV
PAL
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Digital8 PAL
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Video8 PAL
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VHS-C SECAM
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