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Rush Services Policy (DVD Transfers)
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Rush Services Policy (DVD Transfers)

btzbul2a.gif (913 bytes)  Rush services may not be available at all times.  We reserve the right to offer rush services at the times when we know we can fulfill rush orders.  We will not offer rush services at times when we are overcommitted and we can not be sure that we will be able to honor our promise.

btzbul2a.gif (913 bytes)  If you are ordering a rush service and you have a hard deadline we urge you to contact us before you ship your recordings to us in order to get our OK.  Remember to allow for transit time TO our studio and FROM our studio back to you.  The time counter on the rush order starts when we check-in the order into our system.

btzbul2a.gif (913 bytes)  DVD STANDARD Rush Service - 4 work days from check-in to check-out.  If the check-out day is a weekend or a National Holiday, the order will be checked-out on the following work day (a day that is NOT a weekend or a National Holiday).  Although we will check out the order on the due day during normal business hours, it is possible that carrier pickup time has been exceeded.  In that case the order will ship on the next business day, at the next carrier pickup.  (Example: order was checked-in on a Wednesday at 1:00 PM.  We complete and checked-out order the following Tuesday at 4:00 PM.  The mailman already picked up packages at 1:00 PM. The order will leave with the next mail pickup, Wednesday.) 

 btzbul2a.gif (913 bytes)  DVD EXPEDITED Rush Service - 72 hours check-in to check-out weekdays.  Only normal business days (M-F) are counted (Saturdays, Sundays and National Holidays are not counted).  If the check-out day is a National Holiday, the order will be checked-out on the following work day (a day that is NOT a National Holiday).  We will check the order out 72 hours after the order was checked in (or sooner, if possible).  This means that in some cases, depending on the time of day when the order was delivered, the carrier pickup time may be exceeded.  In that case the order will ship on the next business day, at the next carrier pickup.

 btzbul2a.gif (913 bytes)  DVD SUPER EXPRESS Service - 48 hours check-in to check-out,  Saturdays included.  Normal business days are counted (M-F) PLUS Saturdays.  Sundays and National Holidays are NOT counted.  If the check-out day is a National Holiday, the order will be checked-out on the following work day or a Saturday that is NOT a National Holiday.  We will check the order out 48 hours after the order was checked in (including Saturdays, sooner, if possible).  This means that in some cases, depending on the time of day when the order was delivered, the carrier pickup time may be exceeded.  In that case the order will ship on the next business day (or Saturday), at the next carrier pickup.

 btzbul2a.gif (913 bytes)  Our Rush Services concern our in studio processing time, from the time an order is checked-in into our system to the time the order is checked-out of our system.  Any delays caused by the delivery services (USPS, courier service, corporate mailroom, apartment or condo office, botched pickup or delivery, etc.) are outside our control and outside the scope of our service.

btzbul2a.gif (913 bytes)  We will make all efforts to deliver exactly as stated above.  There are situations that may delay processing:

btzbul2a.gif (913 bytes)  If processing was delayed because of the client (order had problems, client did not respond to email or phone, credit card was declined,  etc.) we will charge the full Rush Service that was ordered and we will complete and ship the order as soon as the client responds or corrects the payment problem.  Specifically, we will not refund the Rush Service ordered, base price of the order (or any portion), shipping charges, etc.  When ordering a Rush Service, it is the client's responsibility to provide us with instant communication access: a phone number that is answered and/or email address that is monitored and replied within 1-2 hours. 

btzbul2a.gif (913 bytes)  If processing was delayed because of events such as power outage, internet outage, equipment failure, storm, personnel sickness, etc. we will delete the Rush Service portion of the order and process the order as a regular order.  We will not charge for Rush Service.  In any event, and for any reason of non-performance of a Rush Service, our liability is limited to the value of the Rush Service not performed (we will simply not charge for the Rush Service).  We do not assume any liability beyond the value of the Rush Service.  Specifically, we will not refund the base price of the order (or any portion), shipping charges or accept any consequential liabilities.  If this is not acceptable, please do not order a Rush Service.  Ordering a Rush Service assumes full understanding of, acceptance and compliance with our policies.

IMPORTANT: 
- Please use the "Special Instructions" space on the order form for shipping preference or any other instructions.
 
- Mark RUSH on your box so it will be given high priority once we receive it.

If you have any specific questions or concerns about Rush Services, please write (BEFORE ordering) to:

info141@avconvert.com

 

 

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The message below is updated each time there is a change in the status of our service.  If you wonder if we are in business, the answer is: Yes we are, and this is the status of our service:

:   Operating at 100%

We are accepting new orders and providing phone and email support.  Orders already into the system, as well as new orders, will be processed in order received, in the shortest possible time.  For 4 days turnaround (72 or 48 hours), please use one of our RUSH Service options.
We thank all our clients for your tremendous support!
All the best,
Cristian Coban, Ph.D.
President, CVC Productions

   
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A service of CVC Productions
- In business since 1990 -
- On the Internet since 1998 -
- At the same location since 1999 -

Our mailing address:
CVC Productions, AVConvert Division
2757 Park Royal Drive
Windermere, FL.   34786
USA

CVC Productions

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Puzzled?  Confused?  Can't figure it out?

No problem.  Email info141@avconvert.com - email guidelines
or call us at
phone support guidelines
Inquires line: 
407-292-1151
Phone Orders line:  800-778-9043
(9 AM to 5 PM Eastern Time, M-F)

IMPORTANT:   AVConvert DVD Conversions Guidelines - please read

Phone Support guidelines  --  Email Support guidelines  --  Turnaround Time guidelines  --  Email Communication guidelines


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